Microscale gladly accepts comments and
suggestions on how to improve our products. If you have an idea on
a new decal set, or how to improve an old set, let us hear from you!.
If you would like to see us make a new decal sheet and would like to
help, we will need photographs, drawings, logos, color chips, etc.
of whatever roadname your interested in.
The kind of material that we are
Clear, sharp photographs showing the
subject from all sides (if possible). Straight-on shots are preferred.
Color paint chips or very accurate color
photos. If you have a Pantone Color chart; provide the color value.
Close-up detail shots of any lettering
and / or logos.
If you can, ruler measurements of any
lettering or logos. Length, width, and height are needed if you can
Any drawings of the prototype in question.
Large format Blueprints are acceptable as well.
NOTE: Microscale does not endorse you
breaking the law in order to obtain data for us. Do not trespass on
private property or violate laws just so you can get that one perfect
shot. If we find out that you violated the law, we will not use any
material that you provide.
If you send us material, be sure to
protect them from damage during shipping. We are not responsible for
material lost or damaged during shipping. Also, make sure you provide
a return address marked clearly on the envelope. If you want your materials
returned to you, please be sure to enclose a note saying that you would
like all material returned to you when we are finished. If we accept
your material to be used in an upcoming project, you will receive credit
as a contributor on the data sheet, bragging rights to your friends,
and a decal gift from Microscale.
Please send all material and inquiries
to the following address:
Attn: Railroad Dept.
18435 Bandilier Cir
Fountain Valley, CA 92708
or email your inquiry to:
Contact us via phone or
fax by calling:
(800)722-5306 (Orders only)
(714) 593-1422 (Main Number / General Information)
(714) 593-1432 (fax)
Microscale is open from 9:00am to 5:00pm Monday - Friday Pacific Standard
time. Sorry, we cannot answer long, difficult questions over the phone
since we do not have the personnel to handle such calls. Please send
us Snail-Mail or E-Mail if your subject is long and / or complex.
If you need to know whether we carry your
favorite roadname or need to know the stock number, we suggest that you
use the online catalog here on this website. The online catalog is is
maintained by us and is updated with the latest information every month.
If you wish to purchase decals, we can
sell them over the phone, but recommend that you attempt to get them
from your local hobby shop first. We also sell the catalogs listed on
this Website. If you order from us, you must pay shipping charges (price
depends on size of order).
Contacting via E-Mail
Microscale checks its E-Mail boxes at
least once per day. We attempt to answer you inquiries in a timely fashion.
If you have suggestions, comments, or just want to say hello! please
feel free to send us an E-Mail.
Our inquiry address is: firstname.lastname@example.org