Return and Exchange Policy:
We offer 100% satisfaction guarantee on all our
products up to 30 days from the day of purchase.
We will honor a 100% replacement on our products
providing you return the defective product to us for evaluation
and quality control analysis. Enclose a brief note stating
what the problem is with the product and what type of remedy you
All on-line orders will be shipped via USPS
only. The current rate is $5.00 shipping and handling. Shipments
outside the U.S. are $10.00 minimum. Shipments to Canada and
Mexico are $7.00 minimum. If your order is over a pound,
then appropriate fees will be applied.
Insurance is available upon request.
For an additional fee, we offer several other
ways to have your order shipped. Contact us with regard to
these other methods available.
- USPS Mail, Priority Mail, Express Mail.
- United Parcel Service (UPS).
Most orders ship the same day, however, please allow 48 hours for shipment of your order(s). Delivery
normally takes from four to seven business days (excluding
weekends). Some orders may take longer so please
allow up to 30 days for delivery. These conditions
apply to the 48 continuous states.
UPS and FedEx cannot deliver to P.O. Boxes or P.O. Box ZIP codes
in the U.S., including U.S. Military P.O. Box addressed such as
APO and FPO.
International orders can take as long as 6-8 weeks. No refunds or
reshipments will be made until we are sure the shipment has been
lost or mis-shipped. To reduce the shipping time, ask about Global
Express Insured (additional changes will apply).
Due to Homeland Security regulations, some products
may not be shipped by air and will need to be sent by ground services. In
these cases, the delivery will take longer, depending on your location,
from 7 - 10 business days for Domestic orders and 6-8 weeks for
Microscale Industries, (microscale.com) (we,
us and our), developed and maintains our website (the Site) and
currently allows access to the Site free-of-charge to users who
agree to abide by the terms and conditions of this Agreement. We
operate our website and do business in the State of California,
County of Orange. By doing business with us you agree
that all disputes, regardless if whether we are the plaintiff or
defendant will be settled in a court of competent jurisdiction
for the County of Orange.
We reserve the right to change the nature of
this relationship at any time, and to revise these guidelines and
Terms and Conditions from time to time, as we deem necessary. Any
user that violates the Terms of the Agreement will have their access
canceled and they may permanently be banned from using the Site
and any interactive services that we offer. You should check
these Terms and condition periodically. By using the Site
after we post changes to these Terms and Conditions, you agree
to accept those changes, whether or not you actually reviewed them.
Entering the Site will constitute your acceptance
Who May Use Our Website:
We encourage all persons over the age of eighteen
(18) to enjoy the Site and we do not discriminate on the basis
of age, race, national origin gender, sexual orientation or religion.
No person under the age of 18 should use the
Site. We strongly encourage all parents and guardians to
monitor the Internet use of their children. Use of the Site
by any user shall be deemed to be a representation that the user
is 18 years of age or older.
Check orders are only shipped after the check
clears. Please allow five-business days after we receive
your check for your shipment to take place. Please note we
charge either $15.00 or the maximum allowable by law for all dishonored
Restrictions on Use of Copyrights and Trademarks:
This Site and all materials on the Site, including,
but not limited to the sales copy, navigational aids, images, illustrations,
and logos are either our or our affiliates and licensors property
and are protected from unauthorized copying and distribution by
copyright law, trademark law, international conventions and other
intellectual property laws. If you desire to use these properties,
you must obtain our written consent prior to your use.
Disclaimer About Links We Offer to Other Sites:
We do not control any of the sites that may be
linked to or from the Site and therefore we are not responsible
for the content of any sites that may be linked to the Site. These
links are here only as a convenience to you and your access them
at your own risk. In addition, we do not expressly endorse
any product or service merely by virtue of having a link to their
Your Privacy Rights --- How We Protect Your
Microscale Industries, microscale.com will not
sell, trade, or rent any personally identifiable information obtained
from you to a third party unless you consent.
We gather information for our internal use only
For filling orders and processing payment when applicable. For
communicating with you and answering questions and/or pending orders
and designs. Occasionally, we will send you email communications
to provide information, which we think you will find useful, including
information about new products and services from microscale.com. It
is our policy to send email to customers who wish to continue receiving
such information. If you do not wish to continue receiving
such emails, please notify us and will remove you from the list.
Prices on the Web Site do not include sales tax
or any other customs duties, use, value added, excise, federal,
state, local or other taxes. California residents will be
charged sales tax, but all other such duties or taxes shall be
paid you, in lieu thereof, customer shall provide us with an appropriate
tax exemption certificate.
Manner of Refunds:
Unless specifically requested and authorized
by us, refunds will be issued in the form of a credit slip. Depending
on the method of sale, credit card refunds will be based on the
amount of sale. Contact us for policies on credit card purchase
We understand that you want to get your order
as quickly as possible, but unfortunately sometimes there is a
delay caused by the carrier used to deliver products. Because
of this, we have a mandatory 15-business-day waiting period before
any product will be resent for Domestic orders and an 8 week
waiting period for International orders.
We are in the business of selling products to
the persons that will use them. If you plan to resell our
products please give us a call. Since this is a retail
web site, we require that the customer agree that they will not
engage in the business of reselling components purchased from microscale.com,
or remove components from product for resale, except upon express
prior written authorization of microscale.com. Any resale
of product of components will void all guarantees and warranties.
A customer may not assign his/hers rights or
obligations hereunder without the express prior written consent
of Microscale Industries, microscale.com.
The Foregoing Represents the Entire Agreement:
These terms and conditions constitute the entire
agreement between microscale.com and the customer regarding any
sale, these terms expressly supersede and replace any prior or
contemporaneous agreements, whether written or oral, relating to
said dale, including any terms and conditions on any of customer’s
documents or purchase orders.
ANY ADDITIONAL, DIFFERENT OR CONFLICTION TERMS AND CONDITIONS ON
ANY SUCH DOCUMENT ISSUED BY CUSTOMER AT ANY TIME ARE HEREBY OBJECTED
TO BY microscale.com, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE
TO ANY SALE MADE HEREUNER AND SHALL BOT BE BINDING IN ANY WAY ON
microscale.com. This agreement shall be binding upon the
heirs, successors and assigns of the parties hereto. If any
provision of this agreement shall be held to be invalid or unenforceable,
the remainder of this agreement shall remain in full force and
Severability of Sections:
If any of these conditions shall be deemed invalid,
void, or for any reason unenforceable, that condition shall be
deemed serverable and shall not affect the validity and enforceability
of any remaining condition.
Security – Is my information Safe:
When you place orders or access your information,
we offer the use of a secure server. All of the data
we collect is protected by state-of-the-art “firewalls” against